Frequently Asked Questions

How does NAFIIA work?

NAFIIA is an online marketplace platform or space that holds our vendors together. Think of an in-person marketplace, each vendor is not owned by the parking lot, but as independent businesses thriving together - NAFIIA is the same.These businesses and creators are working independently and they will have different terms and conditions. Please check each vendor's profile for their policies.

Need any further assistance?

Email

info@nafiia.com

How do I become a vendor?

Visit https://www.nafiia.com

Fill out our “Join NAFIIA” form on the website (or email ajia@nafiia.com) this information will be sent directly to our team to review and either accept, help make amends to accept or deny you request. Please ensure you read the below FAQ to see what our photo requirements are. From that stage there will be a lot of assistance to ensure your storefront setup is smooth and simple. Looking forward to welcoming you and your work to our community!

Do I need professional photography to be a vendor on NAFIIA?

No, you do not however there are one of two options for your initial product images:

If you do not have professional photography yet we do require a well lit white background for the initial image that will be displayed on our general listings page. When potential buyers scroll through your item the additional photos can be in a different, but appropriate setting. OR The initial image can be professional photography.

If you have any questions or are needing assistance with this please reach out to our team at info@nafiia.com We are very well versed in recommending a variety of both free and paid apps to help you set this up.

Can I become a vendor if I am not Indigneous?

No, NAFIIA is a platform where Indigneous vendors only can sell products.

I live somewhere and my ancestry is from somewhere that isn't Canada/US/NZ/AUSTRALIA. Will I be considered to sell on NAFIIA?

ABSOLUTELY! We are looking for Indigenous creators all over the world, please reach out to our team.

What is the fee breakdown if I was interested in selling on NAFIIA?

15% from each sale on the platform - this includes the 2% donation, the costs to upkeep NAFIIA and the payment processing fees from STRIPE.

Why do I need to be authenticated as a seller and how long does it take?

To ensure the authenticity and integrity of our space our team must authenticate each new vendor. We strive to do this within 48 hours if it has been longer for you please reach out to info@nafiia.com

I have applied before and was rejected, can I apply again?

Absolutely, if you have addressed the reasoning for it ie. photography we would love to hear from you again.

I think someone is not an authentic seller, what should I do?

Please report them to NAFIIA through info@nafiia.com or through our contact form HERE immediately for their suspension and review. What is the Indian Arts and Crafts Act? “The Indian Arts and Crafts Act (Act) of 1990 (P.L. 101-644) is a truth-in-advertising law that prohibits misrepresentation in the marketing of Indian art and craft products within the United States. It is illegal to offer or display for sale, or sell, any art or craft product in a manner that falsely suggests it is Indian produced, an Indian product, or the product of a particular Indian or Indian tribe or Indian arts and crafts organization, resident within the United States. For a first time violation of the Act, an individual can face civil or criminal penalties up to a $250,000 fine or a 5-year prison term, or both. If a business violates the Act, it can face civil penalties or can be prosecuted and fined up to $1,000,000. Under the Act, an Indian is defined as a member of any federally or officially State recognized tribe of the United States, or an individual certified as an Indian artisan by an Indian tribe.” To read more visit The Indian Arts and Crafts Act of 1990

What items are prohibited to sell on the site?

Anything that violates your countries prohibited items list ie. firearms, drugs ect..

What products are restricted to ship internationally?

Please refer to your country's rules on shipping and prohibited items. This will be different for every country and can even be on things like seal skins and natural fabrics as well. It is your responsibility to know the limits of your products reach.

Can I offer custom orders through NAFIIA?

YES! You will need to upload some example images, be sure to indicate that they are indeed special custom orders with the accurate shipping times and disclaimers in the descriptions.

I am making custom Regalia, how do I know I am selling to the appropriate people?

This will be your own screening process and NAFIIA will unfortunately not be able to regulate or police the requests you will receive. Some suggestions we can make that are not mandatory, but suggestions are: You can ask for proof of their band/tribe that they are part of, require a description of who they are and why they want you to be the creator of goods, how long they have been practicing their art and where? If you feel like the person is either not genuine or not a good fit, you have every right to deny the request and move on.

Need any further assistance?

Email

info@nafiia.com

Can I purchase off of NAFIIA if I am not Indigneous?

Absolutely! This is a fantastic way to participate in cultural appreciation vs appropriation. You are helping cultural knowledge renewal and being an ally to our communities by purchasing from Indigneous owned and operated creators.

I am not Indigenous, can I purchase from the Regalia section?

No.

How do I ask for a refund?

Please see each individual vendor's policies on their vendor profile. NAFIIA as a company does not deal with any refunds unless the items were purchased through the WE ARE NAFIIA store. Where you can find our refund & exchange policy HERE

How does shipping work?

Each vendor has listed their individual shipping policies on their profile. Shipping will be calculated during your checkout.

Where can I see the amount donated?

Each month our team sends the total amount donated to our chosen charity. You can see the total amounts donated on the homepage, check our socials regularly to see when we post our monthly donations or become a part of our newsletter!

Can I purchase a NAFIIA gift card? Will that donate to charities?

Yes, you can purchase a NAFIIA gift card through the WE ARE NAFIIA store. The donation percentage will not be taken off of this purchase but off the final purchase with the card in the future.

Why do I need to create an account?

We require every customer to create an account. We make sure to not ask questions that you wouldn’t need to input whilst ordering your products anyways. It allows us to remember things like your likes, wishlists and email for things like artist features, promo codes, donation information and more!

Need any further assistance?

Email

info@nafiia.com

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